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As an independent household goods mover, Expat Relocation Solutions draws on an extensive network of trusted van line partners to provide professional and cost-effective moving services throughout the United States. Because we partner with providers from many van lines, we can offer the capacity and coverage to meet your demands.
Expat Relocation Solutions utilizes our international packing and containerized methods to deliver a superior experience for domestic small shipment household goods moves. Our small domestic shipment program, Expedited Transport and Arrival (ETA), simplifies and accelerates small shipment moves, helping to reduce or eliminate many standard industry charges, including:
A pre-move survey of your goods is required to best determine total moving cost, how long packing will take, estimated transit times based on the size of your shipment and if any specialty/third-party services are required.
We have several survey methods available to obtain your shipment information.
If you make any large additions or reductions to your shipment after the survey has been completed, please advise your move coordinator so the crew is best prepared for packing. A second survey may be required.
Yes, you or a designated representative must present during the entire packing, inventory, and delivery process.
If you need to adjust your pack or delivery date for any reason, please alert your move coordinator.
When the movers arrive, be sure to walk through your home with the crew leader so they are aware of important, special, and fragile pieces. The crew leader will point out any preexisting residence damage as you perform the primary walk through.
We recommend that you do not leave money, jewelry, or other small valuables unattended in your residence during packing. These items should remain in your possession and not be included in your shipment.
A prohibited items list can be found here and will also be provided to you during the move process. Please check with your relocation coordinator directly for any exceptions.
Anything pre-packed will need to remain open for inspection by the crew for inventory and insurance purposes. These boxes may be repacked if the crew feels necessary for transport.
The number of crew members will depend on factors such as timing of your shipment, the size of your shipment, the delivery agent’s schedule, and availability of crew.
Some items may require a specialist/third-party agent for disassembly or handling and should be scheduled based off the pre-move survey results. Please coordinate this directly with your relocation coordinator.
Please check with your relocation coordinator if you plan to include any newly purchased items in your shipment to confirm they are authorized.
If you have multiple shipments packing on the same day, we recommend you organize the goods for packing so that they are separated to minimize incorrect packing. For example, you can use sticky notes to mark all items to be sent via air instead of ocean.
After packing, walk through the house with the crew leader to ensure all items that were intended to be shipped have been packed.
If you have multiple shipments packing on the same day, please read through the inventories to ensure the items have been packed properly. It is important for insurance that all items valued under a policy are shipped via the same mode they were insured for.
It is important to note any residence damage caused by the crew. Please point this out to the crew leader and inform your relocation coordinator. Please be sure to acknowledge any property damage in writing when signing the packing or delivery documents.
Upon completion of packing, you will be asked to sign the packing inventory. This is a list of all goods included in the shipment along with notes on the condition of your goods. Your acknowledgement of the condition of your goods may have an impact on any insurance claim you may file. Unless unsafe to do so, the damaged item should still be included in your shipment.
The crew will reassemble any beds and shelving taken apart at origin; however, they do not hang artwork, light fixtures, fans, curtains, pictures, mirrors, etc.
Some items may require a specialist/third-party agent for reassembly or handling and will be scheduled as required/ authorized by your account. Please discuss the need for this service directly with your relocation coordinator.
Removal of the debris (packing material and boxes) will be performed on the day of delivery. For boxes and/or items left unpacked at your request, debris removal may be at scheduled at a later date for an additional cost if approved.
The number of crew members will depend on factors such as timing of your shipment, the size of your shipment, the delivery agent’s schedule, and availability of crew.
We recommend that you do not leave money, jewelry, or other small valuables unattended in your residence during delivery.
Expect clothing to be wrinkled at the time of delivery. This will occur regardless of the type of packing carton used. Typically, dry cleaning is not covered under your insurance policy.
Following delivery, you will be asked to sign the packing inventory, indicating the condition of your goods, and noting if anything is damaged or missing. Your acknowledgement of the condition of your goods may have an impact on any insurance claim you may file.
Items that at first glance appear to be missing may in fact be in an unpacked carton, in a drawer or in another location where you least expect to find it. Please unpack ALL cartons and do a thorough search of your home prior to filing a claim.
In the event you need to make a claim on a damaged item, do not dispose of the item regardless of the level of damages. Take pictures and do not attempt to repair as this may affect the impact of your claim.
Please check directly with your relocation coordinator on the claim filing process.